EXCHANGE AND REFUND POLICY


Returns:

Whether you have purchased a tote, satchel, cross-body or any other leather handbag from our site, we want you to be happy with our product. If you buy one of our bags and are not happy with it for any reason, we will make every effort to honor requests for returns and exchanges. Nonetheless, we reserve the right to limit returns, refunds and exchanges to the following terms and conditions:

Our return/exchange policy is 30 days. If 30 days have elapsed since your purchase, any refunds or exchanges will be at our sole discretion.

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including the dust bag. Please, no coffee stains or scratches to the leather.

To complete your return, we require a receipt or proof of purchase such as your email receipt.

Please do not send your purchase back to us without first contacting us via phone or email. Our phone number is 310-984-6933 and emails regarding requests for returns and exchanges should be sent to service@susuhandbags.com.

We can only honor requests for returns, exchanges and refunds for purchases that have been made from our web site. For any purchases of SUSU bags from other web sites, boutiques or retail establishments, please contact those establishments directly and inquire about their policies. If you feel that one of our resellers or partners is not treating you fairly, we will try to help. Please call us at 310-984-6933.

There are certain situations where only partial refunds may be granted:

This may include any bag not in its original condition or that is damaged or missing parts for reasons not due to our error. Any refunds provided under these circumstances, if any, will be at our sole discretion.

Refunds (if applicable):

Once you contact us requesting a return we will provide you with a return address. Once your return is received and inspected, and assuming the product is in its original condition according to our sole judgment, then we will provide you with a refund.

Late or missing refunds:

If you have not received a refund you have been promised, please check your bank account or credit card company as it may take some time before your refund is officially posted. Please don’t hesitate to call or email us (using the phone or email on the Contact Page) to inquire about the status of your refund.

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges:

We only replace items that are defective or damaged due to error on our part. If you need to exchange an item, please first send us an email at service@susuhandbags.com.

Any damaged or defective handbags returned to us with a post mark or shipping date more than 30 calendar days after the date of purchase will not be replaced or refunded, except at our sole discretion.

Except for items that are defective or damaged due to error on our part, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When shipping a bag to us, you should consider using a trackable shipping service such as FedEx or UPS or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

We reserve the right to amend, alter and update our refund, exchange and return policy at anytime and for any reason. Any such updates will be posted to our website.

We will make every effort to be reasonable and fair in honoring requests for refunds and exchanges but reserve the right to deny any and all such requests that are made 30 calendar days after the date of purchase.

For any questions about returns, refunds or exchanges, please call us anytime at 310-984-6933 or email us at service@susuhandbags.com.

This page last updated on May 16, 2014